Terms of service

Last updated: October 11, 2026

1. The service

MYBOT247 lets businesses build a bot that answers customers on WhatsApp, connect it to their WhatsApp Business number, and manage conversations from a dashboard. The official connection runs through Meta's WhatsApp Business Platform.

1A. Quick connection (linked device)

On the "WhatsApp assistant" plan the service connects to the business's existing WhatsApp number as a "linked device", similar to WhatsApp on a computer. This connection is not an official WhatsApp service and is not part of Meta's WhatsApp Business Platform. WhatsApp may limit or block numbers that use connections of this kind under its own policies, and this is outside our control. The business understands and accepts this risk when signing up, and we keep a record of that acceptance.

• To reduce the risk, the assistant only replies to people who wrote to the business first and does not send business-initiated or broadcast messages. Messaging someone who called and was not answered is off by default and is turned on only if the business chooses.
• The assistant replies only to people who are not saved in the business phone's contacts, and never in groups, statuses or channels. The business can turn it off at any time (by writing "כבה" in the chat with itself) or disconnect it completely from the phone ("Linked devices").

2. Your account

• Whoever signs up confirms they are authorized to act for the business and that the details given are accurate.
• The business is responsible for keeping login details safe and for all activity in its account.
• The WhatsApp Business Account and phone number belong to the business. We get access to them only to provide the service.

3. Your responsibilities

• Comply with the WhatsApp Business Policy, the WhatsApp Business Terms of Service and all applicable law, including anti-spam and privacy law.
• Obtain customers' opt-in before sending them business-initiated or broadcast messages.
• Keep the information given to the bot (prices, hours, policies, etc.) accurate and current.
• Not use the service for spam, fraud, unlawful or abusive content, or goods Meta prohibits.

4. Payment

• The business is entitled to a free trial period as shown to it at sign-up. When it ends we send the business a payment link; if it is not paid, the assistant is switched off and the connection is disconnected, with no charge.
• Subscription fees are shown on the site and charged in advance, month to month. You can cancel at any time; cancellation takes effect at the end of the current billing period.
• Meta's messaging charges are paid by the business directly to Meta, with the payment method on its own WhatsApp Business Account. They are not part of the subscription.
• Prices may change with at least 30 days' notice.

5. Availability

We make reasonable efforts to keep the service available, but interruptions may occur, for example due to maintenance, provider outages or changes made by Meta. Meta may limit or block numbers under its own policies, which is outside our control.

6. Automated answers

The bot answers based on the information and settings the business provides. If the business turns on AI answers, some answers may be inaccurate. The business is responsible for reviewing its settings and giving customers a way to reach a human.

7. Intellectual property

The software, design and templates belong to the Company. The content the business enters, and its conversations with its customers, belong to the business.

8. Limitation of liability

The service is provided "as is". To the fullest extent permitted by law, the Company is not liable for indirect or consequential loss such as lost profits or customers, and its total liability will not exceed the amount paid to it in the 3 months before the event.

9. Suspension and termination

The Company may suspend or close an account that breaches these terms or Meta's policies, or that is unpaid. After termination we disconnect WhatsApp and delete data under the Privacy policy.

10. Governing law

These terms are governed by the laws of the State of Israel. The courts of Tel Aviv-Yafo have exclusive jurisdiction.

11. Contact

RYNET MEDIA LTD (ריינט מדיה בע"מ), company no. 513973107, 7 Metsada St., Tel Aviv-Yafo, Israel
Email: help@mybot247.com
WhatsApp: +972 55-947-3443