Privacy policy
MYBOT247 is operated by RYNET MEDIA LTD (ריינט מדיה בע"מ), company no. 513973107, 7 Metsada St., Tel Aviv-Yafo, Israel ("the Company", "we"). This policy explains what information we collect, why, who we share it with, and how you can access or delete it.
1. Who this policy covers
- Businesses using the service ("Clients"): business owners and their staff who sign up, build a bot and connect their WhatsApp Business number.
- Clients' customers ("End users"): people who send a WhatsApp message to a business that uses our bot.
- Visitors to mybot247.com.
For End users' messages, the business is the data controller and we process the data on its behalf and only on its instructions. For the business's own account data, we are the controller.
2. Information we collect
| Type | Examples | Source |
|---|---|---|
| Business and account details | Business name, contact name, phone, email, bot settings, FAQs, opening hours | The business, at signup and during use |
| Draft created with Claude | The business owner's first name, the business type and the wording of the questions chosen in the conversation. Saved as a draft on our server when the link created by the conversation is opened, and used only to show the assistant and continue to signup | The business, through a link created in a conversation with Claude |
| Meta connection data | WhatsApp Business Account ID, phone number ID, Meta business ID, access token | Meta, when the business connects WhatsApp through Meta's Embedded Signup |
| End-user messages | Phone number, WhatsApp profile name, message content, timestamps, delivery status, details given in the conversation (e.g. dates for a booking request) | WhatsApp, through Meta's platform |
| Technical data | IP address, browser type, server logs | Automatically, when using the site or the dashboard |
We do not ask for sensitive data, and we ask businesses not to configure their bot to collect it.
3. How we use information
- To run the bot: receive messages, compose replies on the business's behalf and send them.
- To hand a conversation over to a human at the business when needed.
- To show the business its conversations, requests and statistics.
- To maintain, secure and troubleshoot the service and prevent abuse.
- To bill the business and send it service notices.
- To comply with the law.
We do not sell data, do not use End users' messages for advertising, and do not message End users on our own behalf.
4. Who we share information with
- Meta Platforms: WhatsApp itself, through which messages are sent and received.
- Infrastructure providers: server hosting, including backup copies (Contabo, data center in Germany), email delivery (Resend).
- Google: website visit measurement (Google Analytics), as described in section 8.
- Meta Platforms (advertising): measuring our ads on Facebook and Instagram (Meta Pixel and Conversions API), as described in section 8.
- AI providers: only if the business turns on AI-generated answers, and then only the relevant message content needed to compose a reply.
- The business: it sees the conversations with its own customers.
- Authorities: where required by law.
Some providers store data outside Israel, in countries with an adequate level of data protection (such as the EU) or under appropriate agreements.
5. Retention
- Messages and End-user details: while the business remains a client, or shorter if the business asks.
- Business details and connection data: while the account is active and up to 30 days after it is closed.
- Draft created with Claude: until signup is completed, or until deletion is requested by email to help@mybot247.com.
- Backups: backup copies are kept on our server only and deleted within 30 days.
- Accounting records: as long as the law requires.
6. Security
Traffic is encrypted (HTTPS), server access is restricted to cryptographic keys, passwords are stored hashed, and requests from Meta are verified by digital signature. No system is fully immune. If a security incident affects personal data, we will notify affected businesses and the authorities as the law requires.
7. Your rights
Under Israel's Protection of Privacy Law, 5741-1981 (and, where applicable, the GDPR), you may access, correct or delete information about you. End users can contact the business directly, or us, and we will pass the request to the business. You can stop receiving messages from a bot at any time by sending STOP.
Full instructions are on the Data deletion page.
8. Cookies and ad measurement
The site uses Google Analytics to understand how many people visit, where they come from and which pages they view. It sets cookies in your browser and collects general browsing data such as device type, country and pages viewed.
On our sign-up and campaign pages (for example mybot247.com/assistant and bot.mybot247.com/start) we also use the Meta Pixel. It sets cookies and measures which of our Facebook and Instagram ads brought people to the site and to sign-up. When a business signs up, our server also reports the sign-up steps to Meta (Conversions API): entering a number, connecting the bot and the first reply to a customer. The phone number is sent hashed, never in plain text, together with the IP address, browser type and Meta's cookie identifiers. We use this only to measure and improve our advertising. We never send Meta the content of messages or details of the business's customers.
On your first visit a cookie notice is shown. Choosing "no measurement cookies" stops the Meta Pixel and Google Analytics in that browser. You can also block cookies in your browser settings.
The site also uses browser local storage to keep a draft of a bot you built in the demo.
9. Children
The service is meant for businesses and is not directed at anyone under 18.
10. Changes
We may update this policy from time to time. The last-updated date is shown at the top. We will notify businesses in advance of any material change.
11. Contact
RYNET MEDIA LTD (ריינט מדיה בע"מ), company no. 513973107, 7 Metsada St., Tel Aviv-Yafo, Israel
Email: marketing@rynet-media.com
WhatsApp: +972 55-947-3443