Data deletion instructions

Last updated: September 23, 2026

If you messaged a business that uses our bot

1. To stop receiving messages, send STOP to the business. The bot stops contacting you immediately.
2. To delete your data, send a request to marketing@rynet-media.com or via WhatsApp, with the phone number you wrote from and the business's name.

If you are a business that connected WhatsApp

1. Delete your account yourself: sign in to the dashboard, open Account and choose Delete account and data. The bot stops replying immediately, and after 14 days the account and all its data are deleted. Until then you can cancel the request from the same place.
2. Or request deletion of your account and all data from your registered email to marketing@rynet-media.com.
3. Remove our access in Meta: in Meta Business Settings (business.facebook.com), go to Integrations then Connected apps, select MYBOT247 and remove it. You can also remove our access to your WhatsApp Business Account under Accounts then WhatsApp accounts.

Removing the app in Meta stops our access immediately. To also delete the data we hold, delete the account as described in step 1 or 2.

What happens next

• We confirm receipt within 3 business days. We may ask for a detail to verify the request comes from the data owner.
• We delete the data within 30 days: messages, phone numbers, account details, bot settings and Meta access tokens.
• Copies in backups are deleted automatically within a further 30 days.
• Records we must keep by law, such as invoices, are kept only for the required period.
• We send a confirmation once deletion is complete.

Data held by Meta (WhatsApp) itself is subject to Meta's own policies; we cannot delete it on your behalf.

More: Privacy policy.